A digital wave is changing financial services for the better. Technological advances are enabling new business models while millennials are demanding a new user experience. This dynamic environment offers both risks and many opportunities for all actors in financial services.
It is in this context that our research platform seeks to help financial service providers navigate the digital revolution in financial services. We do this by virtue of building an interdisciplinary “knowledge network”, offering tailored analyses with a focus on customer experiences, and designing effective interventions to transfer insight into impact.