The meaning of a Kodak moment is not what it used to be. Two decades ago, it referred to a precious human moment worth capturing with a photograph. Today, it represents the demise of an industry powerhouse that failed to effectively respond to the disruptive forces of new technological innovations (digital photography), changing consumer behaviors (smartphones substituting cameras), and new competitors entering the market (e.g. Apple, Samsung, etc.).
The wealth management industry today faces a similarly challenging market environment. New technologies are empowering consumers to expect more of their providers, enabling unprecedented degrees of transparency, and promising a much more personalized user experience. At the same time, regulators are trying to prevent consumers from being sold inappropriate (high-margin) products, which is accelerating the trend toward lower-cost products like passive funds.
Prof. Dr. Ernst Mohr
Professor of Economics, Institute for Customer Insight, University of St. Gallen
Founder of Redesigning Financial Services, Institute for Customer Insight, University of St. Gallen
Managing Partner, EY
President, Werthstein Institute
R. Jesse McWaters
Project Lead – Disruptive Innovation in Financial Services World Economic Forum
Research Fellow at Redesigning Financial Services, Institute for Customer Insight, University of St. Gallen
Head of Quantitative Research Morningstar, Inc.
Head of ETF Distribution Management, Vanguard
Co-Founder and Chief Executive O cer, Werthstein AG
Principal, swissQuant Group AG
Dr. Sebastiano Rossi
Head Quant Research, swissQuant Group AG
CEO, IPM AG
Founder of KRUKOW
Dr. Tobias Schlager
Postdoctoral Researcher, University of St. Gallen
CEO, BBVA Suiza
Citi Country Officer, Citibank Switzerland, Monaco and Liechtenstein